Ground Handling Unit Manager, Customer Operations

Piedmont Airlines; Washington; On-site; USD 61,000 - 70,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines net

Medical and dental available

Job summary

Piedmont Airlines is seeking a Unit Manager, Customer Operations in our Ground Handling Department in Washington, DC. The role oversees daily operations, coaches staff, and ensures adherence to policies for safe equipment handling and staffing.

Responsibilities include scheduling, performance reviews, and reporting. The ideal candidate has proven team leadership, strong communication, and familiarity with airport operations and internal controls.

Qualifications

• Proven success as a Team Leader and preplanning manpower/equipment.
• Ability to work independently and meet deadlines.
• Able to work with all management levels and staff.
• Defuse conflicts among team members and maintain discipline.
• Familiarity with office software and internal controls processes.

Responsibilities

• Oversee daily operations of the Ground Handling department.
• Coach and develop staff, including supervisors and agents.
• Schedule staff, manage shifts, overtime, and coverage.
• Prepare daily/weekly/monthly performance reports.
• Ensure compliance with policies and procedures.

Skills

Team leadership

Manpower planning

Independent worker

Conflict resolution

Microsoft Office

Internal controls

Education

Bachelor's Degree in Aviation/Business

Tools

QIK

Sabre

ICM

Microsoft Office

Job description

Piedmont Airlines is seeking a Unit Manager, Customer Operations in our Ground Handling Department in Washington, DC. The role oversees daily operations, coaches staff, and ensures adherence to policies for safe equipment handling and staffing.

Responsibilities include scheduling, performance reviews, and reporting. The ideal candidate has proven team leadership, strong communication, and familiarity with airport operations and internal controls.