Ground Handling Unit Manager, Customer Operations

Piedmont Airlines; Arlington (VA); Presencial; USD 61.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Descripción de la vacante

Piedmont Airlines in Arlington, VA seeks a Unit Manager, Customer Operations to lead the Ground Handling Department. You will coach a team of supervisors and agents, preplan manpower and equipment, and ensure safe, efficient operations aligned with company goals and customer expectations.

You will manage scheduling, performance reviews, and daily/weekly/monthly reporting, while maintaining adherence to policies and Internal Controls. Valid driver’s license and background checks apply.

Formación

• Proven success as a Team Leader with ability to preplan manpower and equipment.
• Ability to work independently and meet deadlines.
• Ability to work with all levels of management and support staff.
• Familiarity with Microsoft Office Suite.

Responsabilidades

• Oversee daily operations in line with company goals and customer expectations.
• Coach and provide career development to staff.
• Manage staff scheduling, work assignments/rotations, overtime, and backups.
• Conduct employee performance reviews.
• Administrative duties including daily/weekly/monthly reports.

Conocimientos

Team leadership

Manpower planning

Independent work

Conflict resolution

Interpersonal skills

Microsoft Office

Educación

Bachelor’s Degree in Aviation, Business, or related field

Herramientas

QIK

Sabre

Internal Controls Manual (ICM)

Descripción del empleo

Piedmont Airlines in Arlington, VA seeks a Unit Manager, Customer Operations to lead the Ground Handling Department. You will coach a team of supervisors and agents, preplan manpower and equipment, and ensure safe, efficient operations aligned with company goals and customer expectations.

You will manage scheduling, performance reviews, and daily/weekly/monthly reporting, while maintaining adherence to policies and Internal Controls. Valid driver’s license and background checks apply.