Senior Manager, Customer Operations - Ground Handling

Piedmont Airlines; Philadelphia (Philadelphia County); Presencial; USD 93.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Holiday pay

401(k)

Travel benefits

Descripción de la vacante

Piedmont Airlines in Philadelphia, PA seeks a Senior Department Manager, Customer Operations in Ground Handling. You will lead the department's daily operations, ensure safe handling, and maintain staffing and performance standards.

You will coach staff, manage budgets and equipment, report on operational metrics, and implement company policies. Requires 2+ years airline management, leadership skills, and familiarity with AOA environments; preferred degree and Sabre/QIK experience.

Formación

• Two (2) years of airline management experience and working knowledge of AOA environment.
• Proven success as a Team Leader with ability to preplan manpower and equipment.
• Proven ability to manage budgets, facilities, and equipment.
• Strong verbal and written communication skills.

Responsabilidades

• Oversee daily operations of the Ground Handling Department with safety and service in mind.
• Coach and develop staff; address non-compliant behavior and discipline as required.
• Manage staffing levels, budgets, facilities, and equipment.
• Prepare and review daily/weekly/monthly reports; interact with leadership at all levels.

Conocimientos

Leadership

Budgeting

Communication

Discipline & conflict resolution

Educación

Bachelor's degree in business or related field

Herramientas

Sabre

QIK

Microsoft Office

Descripción del empleo

Piedmont Airlines in Philadelphia, PA seeks a Senior Department Manager, Customer Operations in Ground Handling. You will lead the department's daily operations, ensure safe handling, and maintain staffing and performance standards.

You will coach staff, manage budgets and equipment, report on operational metrics, and implement company policies. Requires 2+ years airline management, leadership skills, and familiarity with AOA environments; preferred degree and Sabre/QIK experience.