Ground Handling — Customer Operations Unit Manager

Piedmont Airlines, Inc.; Washington (District of Columbia); On-site; USD 61,000 - 70,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines net

Medical and dental available

Job summary

Piedmont Airlines, Inc. is seeking a motivated Unit Manager, Customer Operations in the Ground Handling Department. The role oversees the department's operational activities, focusing on safe equipment handling and staffing while coaching the team toward excellence.

You will preplan manpower and equipment, manage supervisors and agents, and report to the Department Manager, Customer Operations. The position requires strong leadership, conflict-resolution skills, and proficiency with industry

Qualifications

• Bachelor's degree in Aviation, Business, or related field.
• Two years of supervisory experience in Ramp and Customer Service.
• Working knowledge of Airport Operations Area (AOA) environment.
• Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM).
• Familiarity with Microsoft Office Suite.

Responsibilities

• Oversee daily operations with focus on safety and service.
• Coach staff and provide career development.
• Correct non-compliant behavior and apply corrective actions.
• Implement corporate policies into daily routines.
• Manage a team including supervisors and agents.
• Prepare daily/weekly/monthly reports.
• Schedule staff work assignments, rotations, breaks, and back-ups.
• Conduct employee performance reviews.

Skills

Team Leader

Manpower planning

Independent worker

Conflict resolution

Microsoft Office

Education

Bachelor's Degree in Aviation/Business

Tools

QIK

Sabre

ICM

Job description

Piedmont Airlines, Inc. is seeking a motivated Unit Manager, Customer Operations in the Ground Handling Department. The role oversees the department's operational activities, focusing on safe equipment handling and staffing while coaching the team toward excellence.

You will preplan manpower and equipment, manage supervisors and agents, and report to the Department Manager, Customer Operations. The position requires strong leadership, conflict-resolution skills, and proficiency with industry