Aviation Customer Service Specialist (Part-Time)

The Ohio State University; Columbus (OH); On-site; USD 23,000 - 30,000; Part time

Job summary

The Ohio State University is hiring a part-time Customer Service Representative for the Knowlton Executive Terminal at the OSU Airport. You will greet customers, answer questions about OSU aviation programs and services, and coordinate dispatches to staff.

You will also help with scheduling meetings, billing, and record-keeping for the FBO operations. The role requires at least 1 year of customer service experience, proficiency with Microsoft Office, and the ability to multi-task in a

Qualifications

• 1 year of experience in customer service or communications.
• Knowledge of Microsoft Office Suite.
• Desired: aviation knowledge and ability to multi-task in a high-volume environment.

Responsibilities

• Greet customers in person or by phone and answer questions related to OSU aviation program and FBO services.
• Dispatch requests to line staff and refer complex issues to a supervisor.
• Maintain records of services, schedules, and room bookings; assist with clerical tasks and Knowlton Flight Center operations.

Skills

Customer service

Communication

Multi-tasking

Microsoft Office

Detail-oriented

Education

Classified Civil Service specs or equivalent

Tools

Microsoft Office Suite

Job description

The Ohio State University is hiring a part-time Customer Service Representative for the Knowlton Executive Terminal at the OSU Airport. You will greet customers, answer questions about OSU aviation programs and services, and coordinate dispatches to staff.

You will also help with scheduling meetings, billing, and record-keeping for the FBO operations. The role requires at least 1 year of customer service experience, proficiency with Microsoft Office, and the ability to multi-task in a