Customer Service Representative

Ohio State University; Columbus (OH); On-site; USD 47,709,000 - 62,380,000; Full time

Job summary

The Ohio State University airport's Knowlton Flight Center seeks a Customer Service Representative to greet customers, answer questions about aviation programs, dispatch requests, and maintain records. The role includes clerical tasks, scheduling, and billing support.

Candidates need at least 1 year in customer service, proficiency with Microsoft Office, and willingness to work varied shifts, including weekends, evenings, and holidays. Aviation knowledge is a plus.

Qualifications

• 1 year of experience in customer service or communications.
• Knowledge of Microsoft Office Suite.
• Prior knowledge of aviation is a plus.
• Ability to multi-task in a high-volume environment.

Responsibilities

• Greet customers in person or over the phone and answer questions about the OSU aviation program and FBO services.
• Dispatch requests to line service staff using two-way radio.
• Refer customer issues to a higher authority for resolution.
• Perform clerical tasks related to retail services and car rental operations.
• Maintain accurate records of services and phone logs.

Skills

Customer service

Communication

Education

Equivalent education/experience

Tools

Microsoft Office Suite

Job description

## Customer Service RepresentativeApply: Columbus Campus: Full time: Posted Yesterday: R158470Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.**Current Employees and Students:**If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.## Job Title:Customer Service Representative## Department:Engineering | Fixed Base OperationServes as first point of contact for customers at The Ohio State University (OSU) Airport and prepares the full service fixed based operation (FBO) for opening and/or closing; greets customers over the phone or in person and answer questions regarding OSU aviation program, FBO services, extracurricular and community events hosted at airport, etc.; utilizes two-way radio to dispatch requests from customers to line service staff for services; refers customer service issues to a higher authority for further resolution or action; performs manual tasks related to retail services; provides clerical assistance with operations car rental services; maintains accurate and complete records of services and phone logs; registers transient aircraft and pilots upon arrival and update electronic schedule board; communicates with private and corporate flight crews to ensure the customer demands are met accurately and on time; oversees scheduling, coordinating, and billing of all Knowlton Flight Center meeting rooms; acts as a lead worker over student employees and assists with assigning and providing instructions on various tasks; performs other administrative tasks as assigned.Additional information: Works weekends, evenings, and holidays; hours and days off will vary. The Ohio State University airport and FBO.## Additional Information:Qualifications:Education:Required:Per Classified Civil Service Specs or equivalent education/experienceExperience: Required:1 year of experience in customer service or communications, demonstrated experience using computers, file management, and document preparation and distribution. Knowledge of Microsoft Office Suite. Desired: Prior knowledge of aviation; Ability to multi-task and perform in a high-volume environment.Desired: Prior knowledge of aviation; Ability to multi-task and perform in a high-volume environment.The target hiring range for this job profile is $16.65 - $21.77 .The actual salary paid to an individual will vary based on multiple factors, including but not limit to, education, years of experience, internal equity, etc.## Location:Knowlton Executive Terminal (1019)## Position Type:Regular## Scheduled Hours:40## **Shift:**Varying Shifts***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***