Customer Service Representative

Ohio State University; North Carolina; On-site; USD 23,000 - 30,000; Full time

Job summary

The Ohio State University Airport is seeking a Customer Service Representative to serve as the first point of contact for customers, both in person and by phone, at the Knowlton Executive Terminal. You will prep the FBO for opening/closing, greet customers, and relay requests to line staff to ensure timely service.

Responsibilities include scheduling, billing for meeting rooms, and supervising student workers while handling clerical tasks and maintaining records.

Qualifications

• 1 year of experience in customer service or communications.
• Knowledge of Microsoft Office Suite.
• Aviation knowledge is a plus; ability to multi-task in a high-volume environment.

Responsibilities

• Greet customers in person or by phone and provide information on OSU aviation programs and services.
• Dispatch requests to line service staff using two-way radio.
• Register transient aircraft and manage scheduling and billing for Knowlton Flight Center meeting rooms.
• Oversee student employees and provide task instructions.

Skills

Customer service

Communication

Education

Equivalent education/experience

Tools

Microsoft Office Suite

Job description

Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Job Title: Customer Service Representative

Department: Engineering | Fixed Base Operation

Serves as first point of contact for customers at The Ohio State University (OSU) Airport and prepares the full service fixed based operation (FBO) for opening and/or closing; greets customers over the phone or in person and answer questions regarding OSU aviation program, FBO services, extracurricular and community events hosted at airport, etc.; utilizes two-way radio to dispatch requests from customers to line service staff for services; refers customer service issues to a higher authority for further resolution or action; performs manual tasks related to retail services; provides clerical assistance with operations car rental services; maintains accurate and complete records of services and phone logs; registers transient aircraft and pilots upon arrival and update electronic schedule board; communicates with private and corporate flight crews to ensure the customer demands are met accurately and on time; oversees scheduling, coordinating, and billing of all Knowlton Flight Center meeting rooms; acts as a lead worker over student employees and assists with assigning and providing instructions on various tasks; performs other administrative tasks as assigned.

Additional information: Works weekends, evenings, and holidays; hours and days off will vary. The Ohio State University airport and FBO.

Qualifications:

Education: Required: Per Classified Civil Service Specs or equivalent education/experience

Experience: Required: 1 year of experience in customer service or communications, demonstrated experience using computers, file management, and document preparation and distribution. Knowledge of Microsoft Office Suite. Desired: Prior knowledge of aviation; Ability to multi-task and perform in a high-volume environment.

Desired: Prior knowledge of aviation; Ability to multi-task and perform in a high-volume environment.

The target hiring range for this job profile is $16.65 - $21.77 .

The actual salary paid to an individual will vary based on multiple factors, including but not limit to, education, years of experience, internal equity, etc.

Location: Knowlton Executive Terminal (1019)

Position Type: Regular

Scheduled Hours: 40

Shift: Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

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