Customer Service Representative

The Ohio State University; Columbus (OH); On-site; USD 23,000 - 30,000; Part time

Job summary

The Ohio State University is hiring a part-time Customer Service Representative for the Knowlton Executive Terminal at the OSU Airport. You will greet customers, answer questions about OSU aviation programs and services, and coordinate dispatches to staff.

You will also help with scheduling meetings, billing, and record-keeping for the FBO operations. The role requires at least 1 year of customer service experience, proficiency with Microsoft Office, and the ability to multi-task in a

Qualifications

• 1 year of experience in customer service or communications.
• Knowledge of Microsoft Office Suite.
• Desired: aviation knowledge and ability to multi-task in a high-volume environment.

Responsibilities

• Greet customers in person or by phone and answer questions related to OSU aviation program and FBO services.
• Dispatch requests to line staff and refer complex issues to a supervisor.
• Maintain records of services, schedules, and room bookings; assist with clerical tasks and Knowlton Flight Center operations.

Skills

Customer service

Communication

Multi-tasking

Microsoft Office

Detail-oriented

Education

Classified Civil Service specs or equivalent

Tools

Microsoft Office Suite

Job description

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Job Title: Customer Service Representative Department: Engineering | Fixed Base Operation

Serves as first point of contact for customers at The Ohio State University (OSU) Airport and prepares the full service fixed based operation (FBO) for opening and/or closing; greets customers over the phone or in person and answer questions regarding OSU aviation program, FBO services, extracurricular and community events hosted at airport, etc.; utilizes two-way radio to dispatch requests from customers to line service staff for services; refers customer service issues to a higher authority for further resolution or action; performs manual tasks related to retail services; provides clerical assistance with operations car rental services; maintains accurate and complete records of services and phone logs; registers transient aircraft and pilots upon arrival and update electronic schedule board; communicates with private and corporate flight crews to ensure the customer demands are met accurately and on time; oversees scheduling, coordinating, and billing of all Knowlton Flight Center meeting rooms; acts as a lead worker over student employees and assists with assigning and providing instructions on various tasks; performs other administrative tasks as assigned.

Additional information: Works weekends, evenings, and holidays; hours and days off will vary. The Ohio State University airport and FBO.

Qualifications

Education

Required

Per Classified Civil Service Specs or equivalent education/experience

Experience

Required: 1 year of experience in customer service or communications, demonstrated experience using computers, file management, and document preparation and distribution. Knowledge of Microsoft Office Suite. Desired: Prior knowledge of aviation; Ability to multi-task and perform in a high-volume environment.

Desired: Prior knowledge of aviation; Ability to multi-task and perform in a high-volume environment.

The target hiring range for this job profile is $16.65 - $21.77 .

The actual salary paid to an individual will vary based on multiple factors, including but not limit to, education, years of experience, internal equity, etc.

Please note- this is a part time position.

Location: Knowlton Executive Terminal (1019) Position Type: Regular Scheduled Hours: 25 Shift: Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.