Aviation Customer Service Specialist

Ohio State University; Columbus (OH); On-site; USD 47,709,000 - 62,380,000; Full time

Job summary

The Ohio State University airport's Knowlton Flight Center seeks a Customer Service Representative to greet customers, answer questions about aviation programs, dispatch requests, and maintain records. The role includes clerical tasks, scheduling, and billing support.

Candidates need at least 1 year in customer service, proficiency with Microsoft Office, and willingness to work varied shifts, including weekends, evenings, and holidays. Aviation knowledge is a plus.

Qualifications

• 1 year of experience in customer service or communications.
• Knowledge of Microsoft Office Suite.
• Prior knowledge of aviation is a plus.
• Ability to multi-task in a high-volume environment.

Responsibilities

• Greet customers in person or over the phone and answer questions about the OSU aviation program and FBO services.
• Dispatch requests to line service staff using two-way radio.
• Refer customer issues to a higher authority for resolution.
• Perform clerical tasks related to retail services and car rental operations.
• Maintain accurate records of services and phone logs.

Skills

Customer service

Communication

Education

Equivalent education/experience

Tools

Microsoft Office Suite

Job description

The Ohio State University airport's Knowlton Flight Center seeks a Customer Service Representative to greet customers, answer questions about aviation programs, dispatch requests, and maintain records. The role includes clerical tasks, scheduling, and billing support.

Candidates need at least 1 year in customer service, proficiency with Microsoft Office, and willingness to work varied shifts, including weekends, evenings, and holidays. Aviation knowledge is a plus.