Airport Customer Service Supervisor – Part-Time

Primeflight-Aviation-5; Columbus (OH); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services, Inc. in Columbus, OH is seeking a Part-Time Customer Service Supervisor at CMH Airport to lead a team of customer service agents and ensure a smooth passenger experience.

You will oversee check-in and boarding, handle passenger inquiries, and collaborate with airport departments to maintain safety and efficiency. This role offers a part-time on-site position with benefits and opportunities for growth.

Qualifications

• 18 years of age or older.
• Must be legally authorized to work in the country of employment.
• Communicate effectively in English (reading, writing, speaking).
• 5 years of customer service experience
• 2 years of Customer Service Lead
• Knowledge of the Aviation Industry
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

Responsibilities

• Oversee the daily operations of the customer service team to ensure high-quality passenger assistance
• Monitor and evaluate the performance of customer service agents, providing feedback and coaching
• Address and resolve escalated customer complaints and issues effectively
• Train and mentor customer service staff in best practices and airport-specific procedures
• Ensure team adherence to airline and airport policies, procedures, and service standards
• Coordinate staff schedules, breaks, and shift rotations to maintain optimal service levels
• Implement strategies to enhance customer satisfaction and streamline service processes
• Maintain up-to-date knowledge of flight information, gate assignments, and airport services
• Foster effective communication between customer service agents and other airport departments
• Manage ticketing and reservation systems, overseeing booking changes and upgrades
• Conduct regular team meetings to share updates, gather feedback, and discuss service improvements
• Prepare reports on customer service activities, incidents, and performance metrics
• Assist in the development and update of customer service manuals and training materials
• Foster a positive and collaborative work environment, encouraging teamwork and employee engagement
• Participate in recruiting and hiring new customer service staff
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

Skills

Customer service

Team leadership

Communication

Adaptability

Tools

Ticketing systems

IPads/Tablets

Computers

Job description

PrimeFlight Aviation Services, Inc. in Columbus, OH is seeking a Part-Time Customer Service Supervisor at CMH Airport to lead a team of customer service agents and ensure a smooth passenger experience.

You will oversee check-in and boarding, handle passenger inquiries, and collaborate with airport departments to maintain safety and efficiency. This role offers a part-time on-site position with benefits and opportunities for growth.