AV & VC Support Specialist (Hybrid Work)

Cornerstone Research US; Chicago (IL); Hybrid; USD 58,000 - 74,000; Full time

Benefits offered by this job

Health & Wellness

Hybrid work model

Family & personal support

Job summary

Cornerstone Research seeks an Audio Video Support Coordinator to deliver premier video conference experiences for executive events and client meetings. You will design, configure, and maintain Zoom/Poly infrastructure and conference room AV systems across offices.

The role requires strong customer service, technical acumen, and the ability to manage multiple tickets while collaborating with IT teams. Hybrid work and comprehensive benefits are offered.

Qualifications

• 2+ years of relevant work experience in a professional services firm preferred.
• Experience with Poly, Zoom and conference room and AV technology.
• Excellent quality-conscious customer service skills.
• Excellent critical thinking and ability to anticipate needs.
• Ability to adapt to change while working in a fast-paced environment.
• Strong written and oral communications.
• Experience with scheduling software, preferred.
• High school diploma, or equivalent combination of education, skills and experience.

Responsibilities

• Supports executive level and client events which may include confidential information requiring a high level of discretion, effective management, and strong communication skills.
• Provides conference room support and administration for all offices.
• Provides off-site support for events requiring video conferencing and AV support.
• Designs, configures, and optimizes video conference infrastructure to handle internal and external conferences.
• Optimizes video conference equipment to maximize performance and best utilize resources.
• Provides education and instruction to staff on effective use of video conference equipment.
• Configures, supports, and maintains web/audio collaboration tools.
• Accurately documents hardware failure, repair, installation, upgrade, and removal.
• Develops and maintains documentation.
• Provides knowledgeable, service-oriented support and resolves problems to end user satisfaction.
• Tracks problems from the beginning through resolution for all tickets assigned directly to you and your support teams.
• Works with vendors and fellow IT team members implementing various projects for AV/VC upgrades, replacements, and new installations.
• Performs periodic evening and weekend onsite maintenance work.
• Keeps current knowledge of relevant technology.
• Plans and conducts regular quality testing for audio, video, networking, and bandwidth in all conference rooms.
• Aggregates meeting quality feedback to drive upgrades and improvements.

Skills

2+ years experience

Poly, Zoom & AV tech

Customer service

Critical thinking

Written & verbal comms

Scheduling software

Education

High school diploma

Tools

Poly

Zoom

Job description

Cornerstone Research seeks an Audio Video Support Coordinator to deliver premier video conference experiences for executive events and client meetings. You will design, configure, and maintain Zoom/Poly infrastructure and conference room AV systems across offices.

The role requires strong customer service, technical acumen, and the ability to manage multiple tickets while collaborating with IT teams. Hybrid work and comprehensive benefits are offered.