Hybrid AV & Meeting Support Specialist

AVI-SPL; Whippany (NJ); On-site; USD 80,346,000 - 103,327,000; Full time

Benefits offered by this job

Medical benefits (vision & dental)

PTO days and holidays

Training and professional development

Job summary

AVI-SPL is seeking an on-site AV Meeting Support Technician to provide audiovisual, meeting room, and light event production support across conference spaces in a multinational pharmaceutical and biotechnology environment.

You will serve as the primary onsite contact for meeting room setup and basic event execution, supporting virtual and hybrid meetings with Teams, Zoom, and webcast platforms, and assisting presenters with microphone placement and camera framing.

Qualifications

• 3+ years of experience in audiovisual support, integration, meetings and events, or similar field.
• Strong understanding of AV signal flow including audio, video, and control systems.
• Hands-on experience supporting Microsoft Teams, Zoom, or similar virtual meeting platforms in live environments.
• Intermediate troubleshooting skills for AV and IT-related systems, including network-connected devices and conferencing endpoints.
• Ability to interpret AV diagrams, floorplans, and system documentation.
• Experience working in enterprise or corporate environments with SLA-driven service delivery.
• Ability to perform physical setup tasks including lifting equipment, cable management, and basic room configuration.
• Strong customer service skills with a white-glove, high-touch support approach.
• Ability to remain calm and effective in high-pressure live event situations.
• Strong communication skills with both technical and non-technical stakeholders.
• Ability to work independently and as part of a multi-disciplinary production team.

Responsibilities

• Serve as the primary onsite point of contact for all meeting room setup, support requests, and basic event execution needs within assigned locations.
• Support the setup and operation of virtual and hybrid meetings including Microsoft Teams, Zoom, and webcast platforms including audio, video, screen sharing, and participant connectivity.
• Assist with presenter setup, including microphone placement, confidence monitoring, camera framing, and basic rehearsal support.
• Support day-of-event execution for small-scale meetings and assist production staff on larger hybrid and broadcast-style events as needed.
• Ensure end users are fully supported in-room, including troubleshooting connectivity, AV control systems, and presentation systems.
• Perform full setup and breakdown of conference rooms, auditoriums, and non-standard event spaces based on meeting requirements.
• Conduct pre-event room checks, including audio, video, control systems, and network connectivity validation.
• Verify correct operation of room systems including displays, microphones, cameras, DSP systems, control panels, and conferencing endpoints.
• Ensure all presentation systems laptops, room PCs, switchers, and codec systems are properly configured and tested prior to use.
• Perform first-line and intermediate troubleshooting of AV systems including audio, video, control, and conferencing technologies.
• Resolve issues including cable replacements, signal restoration, device resets, firmware-level resets, and endpoint reconfiguration.
• Conduct preventative maintenance checks on AV equipment and report deficiencies or recurring failures.
• Maintain accurate documentation of incidents, failures, resolutions, and recurring system issues.
• Maintain accurate inventory tracking of AV equipment within assigned spaces.
• Support updates to room documentation, SOPs, signal flow diagrams, and operational checklists.
• Log all service tickets, incident reports, and maintenance activities in accordance with SLA requirements.
• Support identification of equipment lifecycle issues and recommend replacement or upgrade needs through appropriate escalation channels.
• Participate in regularly scheduled team coordination meetings to align production schedules, room usage, and upcoming event requirements.
• Work collaboratively with Production Managers and Engineering staff to support seamless event execution.
• Support production teams during larger hybrid or broadcast-style events where additional technical coverage is required.
• Maintain strong communication with Facilities, IT support teams, and client stakeholders as required.

Skills

A/V support

Signal flow understanding

Teams/Zoom support

Troubleshooting

Diagrams interpretation

SLA-driven service

Physical setup

Customer service

Communication

Independent work

Tools

Crestron

Extron

Control systems

Job description

AVI-SPL is seeking an on-site AV Meeting Support Technician to provide audiovisual, meeting room, and light event production support across conference spaces in a multinational pharmaceutical and biotechnology environment.

You will serve as the primary onsite contact for meeting room setup and basic event execution, supporting virtual and hybrid meetings with Teams, Zoom, and webcast platforms, and assisting presenters with microphone placement and camera framing.