Audio Video Support Coordinator

Jobtailor

California (MO)

On-site

USD 55,000 - 75,000

Full time

4 days ago

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Job summary

Jobtailor is seeking an experienced AV/VC support specialist to assist executive events, manage conference room tech, and provide off-site video conferencing support. You will design and optimize video conference infrastructure, maintain documentation, and collaborate with IT teams.

This role requires 2+ years of relevant experience, strong customer service, and the ability to work evenings/weekends. Join a fast-paced professional services environment and help ensure reliable conferencing for

Qualifications

2+ years of relevant work experience in a professional services setting preferred.
Experience with Poly, Zoom and conference room technologies.
Excellent customer service and communication skills.
Ability to adapt to a fast-paced, demanding environment.
Willingness to perform periodic evening/weekend onsite maintenance.

Responsibilities

Support executive-level and client events, including events involving confidential information.
Provide conference room support and administration for all offices.
Provide off-site video conferencing and AV support for events.
Design, configure, and optimize video conference infrastructure.
Educate staff and end users on video conference equipment.
Document hardware failures, repairs, installations, upgrades, and removals.
Aggregate meeting-quality feedback to recommend upgrades and service improvements.

Skills

Video conferencing design

AV technology support

Customer service

Technical support

Poly and Zoom proficiency

Education

High school diploma or equivalent

Tools

Poly

Zoom

Scheduling software

Job description

Support executive-level and client events, including events involving confidential information
Provide conference room support and administration for all offices
Provide off-site video conferencing and AV support for events
Design, configure, and optimize video conference infrastructure
Optimize video conference equipment
Educate staff and end users on video conference equipment
Configure, support, and maintain web/audio collaboration tools
Document hardware failures, repairs, installations, upgrades, and removals
Develop and maintain documentation
Provide service-oriented technical support and resolve end-user problems
Track assigned support tickets through resolution
Collaborate with vendors and IT team members on AV/VC upgrades, replacements, and installations
Perform periodic evening and weekend onsite maintenance
Maintain current knowledge of relevant technology
Conduct recurring quality testing for audio, video, networking, and bandwidth in conference rooms
Aggregate meeting-quality feedback to recommend upgrades and service improvements

Requirements

2+ years of relevant work experience, in a professional services firm preferred
Experience with Poly, Zoom, conference room, and AV technology
Excellent quality-conscious customer service skills
Excellent critical thinking and ability to anticipate needs
Ability to adapt to change while working in a fast-paced and demanding environment
Strong written and oral communications
Experience with scheduling software, preferred
High school diploma, or equivalent combination of education, skills and experience
Must perform periodic evening and weekend onsite maintenance work
Relocation assistance is not available for this role

Core Competencies

Demonstrates expertise in video conferencing technology, including design, configuration, and optimization of AV systems. Provides exceptional customer service and technical support while maintaining documentation and collaborating with IT teams.

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