AV & VC Support Specialist (Zoom/Poly)

Cornerstone Research; San Francisco (CA); Hybrid; USD 67,000 - 85,000; Full time

Benefits offered by this job

Health & Wellness benefits

Hybrid work model

Retirement savings plans

Paid time off

Job summary

Cornerstone Research is seeking an Audio Video Support Coordinator to deliver exceptional video conference experiences across Zoom and Poly infrastructure. You will design, maintain, and support conference room systems for onsite and off-site events, manage user accounts, and escalate issues as needed.

Join a global firm with a strong benefits package, collaborative culture, and growth opportunities. The role includes occasional evening/weekend maintenance and ongoing training to stay current

Qualifications

• 2+ years of relevant work experience in a professional services firm.
• Experience with Poly, Zoom and conference room AV tech.
• Excellent quality-conscious customer service skills.
• Strong written and oral communications.
• Ability to adapt to change in a fast-paced environment.

Responsibilities

• Supports executive level and client events which may include confidential information requiring a high level of discretion, effective management, and strong communication skills.
• Provides conference room support and administration for all offices.
• Provides off-site support for events requiring video conferencing and AV support.
• Designs, configures, and optimizes video conference infrastructure to handle internal and external conferences.
• Optimizes video conference equipment to maximize performance and best utilize resources.
• Provides education and instruction to staff/end users on effective use of video conference equipment.
• Configures, supports, and maintains web/audio collaboration tools.
• Accurately documents instances of hardware failure, repair, installation, upgrade, and removal.
• Develops and maintains documentation.
• Provides knowledgeable, service-oriented support and resolves problems to end user satisfaction.
• Tracks problems from the beginning through resolution for all tickets assigned directly to you and your support teams.
• Works with vendors and fellow IT team members implementing various projects for AV/VC upgrades, replacements, and new installations.
• Performs periodic evening and weekend onsite maintenance work.
• Maintains current knowledge of relevant technology.
• Plans and conducts regular and reoccurring quality testing for audio, video, networking, and bandwidth in all conference rooms.

Skills

Excellent customer service

Strong written and oral communications

Ability to adapt to change

Teamwork

Education

High school diploma or equivalent

Tools

Poly video equipment

Zoom video conferencing

Conference room AV technology

Job description

Cornerstone Research is seeking an Audio Video Support Coordinator to deliver exceptional video conference experiences across Zoom and Poly infrastructure. You will design, maintain, and support conference room systems for onsite and off-site events, manage user accounts, and escalate issues as needed.

Join a global firm with a strong benefits package, collaborative culture, and growth opportunities. The role includes occasional evening/weekend maintenance and ongoing training to stay current