AV & Live Events Support Specialist

Moody; Charlotte (NC); On-site; USD 59,000 - 86,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Parental Leave

Paid Time Off

401(k) Plan

Life Insurance

Disability Insurance

Employee Stock Purchase Plan

Tuition Reimbursement

Job summary

Moody's Unified Communications & Collaboration (UCC) Support team seeks a Technical Support Analyst to deliver elite AV and collaboration support for meeting rooms and live events. This role requires hands-on management of audio, video, and camera systems, as well as proficiency with Teams, Crestron, Biamp, and digital media tools.

A proactive, customer‑facing approach is essential. The position emphasizes pre-event testing, on-site event support, and collaboration with Operations and

Qualifications

• Bachelor’s degree with 5 years of experience in Audio Visual Support or a related discipline.

Responsibilities

• Equipment Moves and Physical Setups for Events: transporting, setting up, and dismantling AV hardware.
• Pre Event: testing all AV systems prior to events to ensure full functionality.
• Event Support: assist in planning, coordination, and execution of events including VIP support.
• Collaboration and Customer Interaction: work with Operations and Engineering, manage incidents and troubleshoot a range of UCC technologies.

Skills

Microsoft Teams

AV hardware

Video conferencing

Crestron

Biamp

Vmix

BlackMagic

Dante

Troubleshooting

Incident management

Education

Bachelor’s degree in Audio Visual Support or related discipline

Tools

Neat Bars

Poly video systems

Crestron control systems

Biamp audio

Vmix

BlackMagic Studio Cameras

Job description

Moody's Unified Communications & Collaboration (UCC) Support team seeks a Technical Support Analyst to deliver elite AV and collaboration support for meeting rooms and live events. This role requires hands-on management of audio, video, and camera systems, as well as proficiency with Teams, Crestron, Biamp, and digital media tools.

A proactive, customer‑facing approach is essential. The position emphasizes pre-event testing, on-site event support, and collaboration with Operations and