Automotive Service Advisor — Elevate Customer Experience

Don Mealey's Sport Auto Group; Orlando (FL); On-site; USD 38,000 - 56,000; Full time

Job summary

Don Mealey's Sport Auto Group is seeking a Service Advisor to welcome customers, gather vehicle data, and schedule service. You will provide accurate estimates, document repair orders, and communicate with customers about progress and changes.

The role emphasizes sincerity, courtesy, and helping clients find appropriate maintenance solutions. The position requires staying updated on shop workload, meeting sales targets, and ensuring customer satisfaction while maintaining compliance with company

Qualifications

• Follows the dress code and keeps a neat work area.
• Follows federal, state and local law and company policy about safeguarding information.
• Reports on time and follows the schedule; notifies supervisor if late.
• Keeps current with HR training and any other required training.
• Follows all company policies and notifies supervisor of illegal activity.

Responsibilities

• Schedules service appointments and collects customer and vehicle data before arrival.
• Communicates sincerely and with genuine concern for customers.
• Greet service customers promptly in a friendly manner.
• Listen to customer's reasons for bringing in their vehicle.
• Write up problems clearly on the repair order and document changes.
• Offer diagnostic services or repairs to satisfy customer concerns.
• Provide accurate estimates for services or repairs.
• Test drive the vehicle with customer or refer to test technician.
• Handle complaints with courtesy and tact.
• Escalate to service manager for unresolved issues.
• Answer incoming calls promptly and satisfy inquiries.
• Monitor progress of repairs and communicate changes in estimate or time.
• Sell repairs and services aligned with customer needs.
• Present a service menu of recommended maintenance.
• Provide complete written cost estimates for labor and parts.
• Obtain telephone approval for add-on sales when customer not present.
• Meet or exceed sales objectives and maintain high customer satisfaction.
• Distribute repair order copies per policy.
• Maintain a service scheduling form.
• Inspect finished repair orders for completion and pricing.
• Document timekeeping for flat-rate or required times.
• Monitor special-order parts and track carryover vehicles.
• Refer to service history and inspect vehicle for additional services.
• Provide additional vehicle problem information to technicians.
• Remain updated on shop workload to plan work.
• Inform sales manager of potential new vehicle sales customers.
• Confirm service appointments by phone the day before the scheduled arrival.
• Contact customers when work is finished.

Skills

Customer service

Communication

Time management

Sales orientation

Job description

Don Mealey's Sport Auto Group is seeking a Service Advisor to welcome customers, gather vehicle data, and schedule service. You will provide accurate estimates, document repair orders, and communicate with customers about progress and changes.

The role emphasizes sincerity, courtesy, and helping clients find appropriate maintenance solutions. The position requires staying updated on shop workload, meeting sales targets, and ensuring customer satisfaction while maintaining compliance with company