Automotive Service Advisor: Elevate Customer Care & Growth

Asbury; Marietta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock Awards

Medical, vision, dental insurance

401k with company match

Employee discounts

Job summary

Asbury is seeking a Service Advisor to be the face of the dealership for service customers. You will greet and collect vehicle information, promote maintenance, and provide accurate repair estimates while coordinating with technicians.

The role requires strong customer service, phone and computer skills, a valid driver’s license, and the ability to pass background and drug screening. Prior automotive advisory experience is heavily preferred, with opportunity for career development within

Qualifications

• Previous automotive Service Advisor experience heavily preferred.
• Must be a minimum of eighteen years of age.
• Must be able to pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the CSI at or above Asbury's goals
• Comply with all laws and company policy regarding safeguarding information
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills

Skills

Customer service

Phone skills

Computer skills

Driver's license

Job description

Asbury is seeking a Service Advisor to be the face of the dealership for service customers. You will greet and collect vehicle information, promote maintenance, and provide accurate repair estimates while coordinating with technicians.

The role requires strong customer service, phone and computer skills, a valid driver’s license, and the ability to pass background and drug screening. Prior automotive advisory experience is heavily preferred, with opportunity for career development within