Premium Auto Service Advisor - Elevate Customer Experience

Group 1 Automotive; Amarillo (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Pinnacle Awards Program

Service Advisor University – Paid by G

Job summary

Group 1 Automotive is seeking a Service Advisor to act as the primary liaison between customers and the service department, guiding the service process from intake to delivery. You will communicate clearly, coordinate with technicians, and help drive service revenue while maintaining high customer satisfaction.

The role emphasizes a customer-focused, sales-minded approach within a luxury-level service environment, with opportunities for career growth and structured training.

Qualifications

• Customer service experience preferred.
• Excellent communication abilities both verbal and written.
• Ability to mult-task in a fast-paced environment.
• Basic knowledge of automotive services helpful.

Responsibilities

• Greet customers promptly and professionally.
• Document vehicle concerns and create accurate repair orders.
• Recommend maintenance and repair services based on inspections.

Skills

Customer service

Interpersonal skills

Communication (verbal & written)

Multi-tasking

Dealership software

Education

High school diploma or equivalent

Tools

Dealership software

Job description

Group 1 Automotive is seeking a Service Advisor to act as the primary liaison between customers and the service department, guiding the service process from intake to delivery. You will communicate clearly, coordinate with technicians, and help drive service revenue while maintaining high customer satisfaction.

The role emphasizes a customer-focused, sales-minded approach within a luxury-level service environment, with opportunities for career growth and structured training.