Automotive Service Advisor: Elevate Customer Experience

GetHired, Inc.; Santa Clarita (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Bonuses / performance-based earnings

Training & growth opportunities

Supportive management

Benefits eligible

Job summary

GetHired, Inc. is seeking an experienced Automotive Service Advisor to join our service team in a fast-paced dealership environment. You will be the primary link between customers and technicians, delivering an exceptional experience from write-up to vehicle delivery.

You will greet customers, document needs, present maintenance recommendations, provide estimates, and maintain clear communication throughout the repair process while promoting service department growth and customer satisfaction.

Qualifications

• Previous automotive Service Advisor experience preferred.
• Dealership experience preferred.
• Strong verbal and written communication.
• Ability to explain technical information clearly to customers.
• Excellent organizational and time-management skills.
• Ability to manage multiple customers and repair orders simultaneously.
• Basic computer and dealership-management-system experience.
• CDK and/or Xtime experience is a plus.
• Valid driver's license and acceptable driving record.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Listen carefully to customer concerns and accurately document their service needs.
• Perform a thorough service walk-around and identify additional maintenance opportunities.
• Review vehicle history and manufacturer-recommended maintenance.
• Prepare accurate repair orders and ensure all customer concerns are properly documented.
• Communicate with technicians regarding diagnosis, repairs, and additional recommendations.
• Present recommended maintenance and repair work to customers in a clear and professional manner.
• Provide accurate estimates and obtain customer authorization before work is performed.
• Maintain consistent communication with customers regarding repair status, pricing, delays, and completion times.
• Follow up on declined services and future maintenance opportunities.
• Review completed repair orders for accuracy before customer delivery.
• Explain repairs, maintenance performed, warranties, and future service recommendations at vehicle delivery.
• Maintain strong customer satisfaction and manufacturer CSI/KPI performance.
• Assist with appointment retention, customer follow-up, and service department growth.
• Work closely with technicians, dispatch, parts, BDC, warranty administrators, and service management.
• Maintain accurate customer contact information, including phone numbers and email addresses.
• Follow dealership processes regarding inspections, documentation, repair-order closure, and customer communication.
• Handle customer concerns professionally and involve management when necessary.

Skills

Customer service

Sales

Communication

Organization

Time management

Multitasking

Tools

CDK

Xtime

Job description

GetHired, Inc. is seeking an experienced Automotive Service Advisor to join our service team in a fast-paced dealership environment. You will be the primary link between customers and technicians, delivering an exceptional experience from write-up to vehicle delivery.

You will greet customers, document needs, present maintenance recommendations, provide estimates, and maintain clear communication throughout the repair process while promoting service department growth and customer satisfaction.