Automotive Service Advisor — Elevate Customer Care

LaFontaine INFINITI Novi; Dearborn, Northern (MI, KY); Hybrid; USD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive Compensation

Employee Referral Program

Employee Discounts on Sales andService

Benefits Package

Voluntary Benefits

401(k) and Employer Match

Holiday Savings Program

Paid Time Off

Holiday Pay

Job summary

LaFontaine Automotive Group seeks an Automotive Service Advisor to schedule service work and upsell additional services. You will greet customers, collect vehicle data, provide estimates, and communicate with technicians and dispatchers.

The role emphasizes customer satisfaction, accurate repair orders, and follow-up on repairs. The position requires strong communication, problem solving, and computer skills, with at least a High School diploma and 2+ years of experience.

Qualifications

• Problem solving skills and ability to read and comprehend instructions.
• Proficient in computers and web navigation.
• Strong written and verbal communication.
• Customer-focused with ability to overcome objections.

Responsibilities

• Greet customers in a timely, friendly manner and gather vehicle data.
• Provide labor and parts estimates and communicate changes to customers.
• Notify dispatcher of incoming work and maintain CSI targets.
• Follow up on each repair order and keep customers informed of time estimates.
• Deliver vehicles and answer questions while ensuring customer satisfaction.
• Maintain clean work and customer areas and build repeat business.

Skills

Problem Solving

Documentation

Computer skills

Communication

Customer focus

Objection handling

Positive attitude

Team player

Excellent communication

2+ years experience

Education

High School Diploma or GED

Job description

LaFontaine Automotive Group seeks an Automotive Service Advisor to schedule service work and upsell additional services. You will greet customers, collect vehicle data, provide estimates, and communicate with technicians and dispatchers.

The role emphasizes customer satisfaction, accurate repair orders, and follow-up on repairs. The position requires strong communication, problem solving, and computer skills, with at least a High School diploma and 2+ years of experience.