Senior Auto Service Advisor - Elevate Customer Experience

Family VW of Burleson; Burleson (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Discount Program

Job summary

Family Car Group seeks a Service Advisor to greet guests, schedule appointments and act as a liaison between customers and service technicians. You will help ensure customers feel welcome and confident that their needs are met.

Responsibilities include communicating repair needs, providing estimates, upselling services with integrity, and maintaining CSI scores while delivering an exceptional car-care experience.

Qualifications

• Excellent customer service and communication skills are required.
• Ability to schedule appointments and liaise with service technicians.
• Upsell services with low-pressure, high-integrity techniques.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain CSI scores in accordance with dealership standards

Skills

Customer service

Communication

Scheduling

Upselling

Job description

Family Car Group seeks a Service Advisor to greet guests, schedule appointments and act as a liaison between customers and service technicians. You will help ensure customers feel welcome and confident that their needs are met.

Responsibilities include communicating repair needs, providing estimates, upselling services with integrity, and maintaining CSI scores while delivering an exceptional car-care experience.