Auto Service Advisor: Elevate Customer Experience

Group 1 Automotive, Inc.; Lubbock (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid time off

Employee stock purchase plan

Employee vehicle purchase program

Training and advancement opportunities

Job summary

Group 1 Automotive is seeking an Automotive Service Advisor to join our service team. This role focuses on delivering an exceptional customer experience, scheduling appointments, and communicating with technicians to ensure timely vehicle repair and clear cost estimates.

You will build relationships with customers, provide updates on service status, and maintain strong product knowledge to assist with warranty and service needs in a fast-paced dealership environment.

Qualifications

• 1+ years of Automotive dealership Service Advisor experience.
• Strong interpersonal communication and customer service skills.
• Desire to deliver an exceptional client experience.
• High School Diploma or equivalent.
• Must have a valid driver's license.

Responsibilities

• Schedule and confirm appointments to ensure a smooth customer experience.
• Create transparent repair orders with accurate cost and time estimates.
• Communicate with technicians and parts team to guarantee timely service completion.
• Provide regular updates to customers on the status of their vehicle.
• Maintain strong product knowledge to assist with service needs and warranty information.

Skills

Interpersonal communication

Customer service

Valid driver's license

Education

High School Diploma or equivalent

Job description

Group 1 Automotive is seeking an Automotive Service Advisor to join our service team. This role focuses on delivering an exceptional customer experience, scheduling appointments, and communicating with technicians to ensure timely vehicle repair and clear cost estimates.

You will build relationships with customers, provide updates on service status, and maintain strong product knowledge to assist with warranty and service needs in a fast-paced dealership environment.