Automotive Service Advisor — Elevate Customer Experience

Group 1 Automotive, Inc.; Arlington (TX); Hybrid; USD 40,000 - 70,000; Full time

Benefits offered by this job

Bonuses

Great working environment

Career path to management

Paid training (Service Advisor Univ.)

Health, dental & vision insurance

Life & disability insurance

401(k) with company match

Paid time off

Employee vehicle purchase program

Employee stock purchase plan

Pinnacle awards program

Job summary

Group 1 Automotive, Inc. seeks a Service Advisor to be the main liaison between customers and the service department, guiding the service process from intake to delivery and driving service revenue.

You will communicate clearly, recommend appropriate services, and coordinate with technicians to ensure timely, quality work. The role requires strong customer service, solid communication, and a sales mindset, with experience in dealership software and a fast-paced environment.

Qualifications

• Previous automotive service advisor experience preferred.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Sales-oriented mindset with the ability to recommend services confidently.
• Proficiency with dealership service software and computer systems.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Greet customers promptly and professionally, identifying service needs.
• Document vehicle concerns and create accurate repair orders.
• Recommend maintenance and repair services based on inspections and diagnostics.
• Provide clear explanations of services, costs, and timelines.
• Coordinate with technicians and parts to ensure efficient workflow.
• Maintain consistent communication with customers regarding service status and updates.
• Identify and present upsell opportunities for additional services and preventative maintenance.
• Review completed work for accuracy and ensure quality standards are met.
• Deliver vehicles back to customers, explaining work performed and ensuring satisfaction.
• Maintain high customer satisfaction scores and foster repeat business.

Skills

Customer service

Communication

Sales mindset

Organization

Multitasking

Education

High school diploma or equivalent

Associate or technical degree preferred

Tools

Dealership software

Job description

Group 1 Automotive, Inc. seeks a Service Advisor to be the main liaison between customers and the service department, guiding the service process from intake to delivery and driving service revenue.

You will communicate clearly, recommend appropriate services, and coordinate with technicians to ensure timely, quality work. The role requires strong customer service, solid communication, and a sales mindset, with experience in dealership software and a fast-paced environment.