Automotive Service Advisor — Customer-Driven, Growth Focus

Group 1 Automotive, Inc.; Robstown (TX); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Professional training and advancement

Job summary

Group 1 Automotive, Inc. is seeking a Service Advisor to be the primary contact for customers during their service experience. You will guide pricing, scheduling, and service deliverables with clear communication.

Ideal candidates bring customer-facing sales experience, a willingness to work Saturdays, and a mindset focused on exceptional service and teamwork within a dealership setting.

Qualifications

• Previous customer-facing sales experience is required.
• Automotive Service Advisor experience is a plus (dealership preferred).
• Xtime & CDK experience is a plus.
• Strong desire to provide an exceptional customer experience.

Responsibilities

• Schedule, confirm, and manage service appointments for an efficient customer experience.
• Greet customers and document concerns and service needs.
• Create detailed repair orders with cost and time estimates.
• Recommend maintenance based on vehicle condition and guidelines.
• Communicate with technicians to prioritize work and update customers.

Skills

Customer service

Sales mindset

Communication

Teamwork

Education

High School diploma or equivalent

Tools

Xtime

CDK

Job description

Group 1 Automotive, Inc. is seeking a Service Advisor to be the primary contact for customers during their service experience. You will guide pricing, scheduling, and service deliverables with clear communication.

Ideal candidates bring customer-facing sales experience, a willingness to work Saturdays, and a mindset focused on exceptional service and teamwork within a dealership setting.