Auto Service Advisor: Elevate the Customer Experience

Group 1 Automotive; Duluth (GA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid Time Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Professional training and advancement

Pinnacle Awards Program

Job summary

Group 1 Automotive is seeking a high-performing Automotive Service Advisor to join our team. We’re looking for a motivated professional who takes pride in providing outstanding service, thrives in a performance-driven setting, and wants to be part of a team that values excellence, collaboration, and career growth.

If you’re passionate about creating a premium customer experience and helping clients maintain their vehicles with confidence, we encourage you to apply.

Qualifications

• Minimum 1 year of Service Advisor experience is required.
• CDK, Xtime, and TSD Experience Preferred.
• High School Diploma or Equivalent.
• Must Have a Valid Driver’s License.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI.

Skills

Product Knowledge

Attention to Detail

Interpersonal Communication

Basic Computer Skills

Customer Experience Focus

Education

High School Diploma or Equivalent

Tools

CDK

Xtime

TSD

Job description

Group 1 Automotive is seeking a high-performing Automotive Service Advisor to join our team. We’re looking for a motivated professional who takes pride in providing outstanding service, thrives in a performance-driven setting, and wants to be part of a team that values excellence, collaboration, and career growth.

If you’re passionate about creating a premium customer experience and helping clients maintain their vehicles with confidence, we encourage you to apply.