Premium Auto Service Advisor | Customer Experience Focus

Group 1 Automotive, Inc.; Denton (TX); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) with Company Match

Paid Time off

Employee Vehicle Purchase Program

Job summary

Group 1 Automotive, Inc. is seeking a Service Advisor to be the primary liaison between customers and the service department, delivering a premium, luxury-level experience.

You will manage the entire service process—from vehicle intake to final delivery—ensuring accurate recommendations and efficient coordination with technicians. Responsibilities include greeting customers, documenting concerns, proposing maintenance, and clear communication on costs and timelines to drive service revenue and

Qualifications

• Previous automotive service advisor experience required.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Basic knowledge of automotive systems and maintenance services.
• Sales-oriented mindset with the ability to recommend services confidently.
• Ability to multitask and stay organized in a fast-paced environment.
• Proficiency with dealership service software and computer systems.
• High school diploma or equivalent (associate or technical degree preferred).

Responsibilities

• Greet customers and identify service needs.
• Document vehicle concerns and create repair orders.
• Recommend maintenance and repair services based on inspections.
• Explain services, costs, and timelines clearly.
• Coordinate with technicians and parts to ensure workflow.
• Maintain communication with customers on status and updates.
• Identify upsell opportunities for additional services.
• Review work for accuracy and quality.
• Deliver vehicles and ensure customer satisfaction.
• Foster repeat business with high service standards.

Skills

Customer service

Communication

Time management

Multitasking

Sales orientation

Dealership software

Education

High school diploma or equivalent

Associate or technical degree preferred

Tools

Dealership service software

Job description

Group 1 Automotive, Inc. is seeking a Service Advisor to be the primary liaison between customers and the service department, delivering a premium, luxury-level experience.

You will manage the entire service process—from vehicle intake to final delivery—ensuring accurate recommendations and efficient coordination with technicians. Responsibilities include greeting customers, documenting concerns, proposing maintenance, and clear communication on costs and timelines to drive service revenue and