Automotive Service Advisor - Customer-Focused & Fast-Paced

Group 1 Automotive; Pensacola (FL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Employee stock purchase plan

Employee vehicle purchase program

Training and development

Bonuses

Job summary

Group 1 Ford of Pensacola is seeking a customer-focused Automotive Service Advisor to help customers with their vehicle service needs and to deliver an exceptionally smooth dealership experience from intake to completion. If you enjoy building relationships, providing outstanding service, and thriving in a fast-paced setting, we'd love to hear from you.

You will schedule appointments, create repair orders with estimates, and collaborate with technicians and parts staff to guarantee timely

Qualifications

• Previous experience as an automotive technician/mechanic
• High school diploma or equivalent
• Valid driver license in the state that you will work and a good driving record
• Excellent customer service skills
• Professional appearance and work ethic
• Must pass background check, MVR, and drug screening

Responsibilities

• Schedule and confirm appointments to ensure smooth customer experience
• Create transparent repair orders with accurate cost and time estimates
• Communicate with technicians and parts team to guarantee timely service completion
• Provide regular updates to customers on the status of their vehicle
• Maintain strong product knowledge to assist with service needs and warranty information

Skills

Excellent customer service

Professional appearance and work ethic

Education

High school diploma or equivalent

Job description

Group 1 Ford of Pensacola is seeking a customer-focused Automotive Service Advisor to help customers with their vehicle service needs and to deliver an exceptionally smooth dealership experience from intake to completion. If you enjoy building relationships, providing outstanding service, and thriving in a fast-paced setting, we'd love to hear from you.

You will schedule appointments, create repair orders with estimates, and collaborate with technicians and parts staff to guarantee timely