Automotive Service Advisor: Customer-First & Trusted Service

Family VW of Burleson; Cleburne (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Discount Program

Job summary

Family Car Group is seeking a Service Advisor to excel in delivering exceptional customer service. You will greet guests, schedule appointments, and serve as the liaison between customers and service technicians to ensure their needs are met with confidence.

You will provide accurate repair estimates, help manage expectations, and support the CSI program by maintaining communication and delivering high-quality service experiences.

Qualifications

• Experience in customer service, ideally automotive.
• Ability to greet guests and schedule appointments.
• Clear communication translating repair needs to technicians.
• Ability to upsell services with integrity and low pressure.
• Provide accurate repair/maintenance estimates and cost explanations.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Upsell additional services using low pressure methods.
• Provide accurate repair/maintenance estimates.
• Adhere to vehicle care policies and operations.

Skills

Customer Service

Greet & Assist

Liaise with Techs

Upsell Services

Estimate Repairs

Job description

Family Car Group is seeking a Service Advisor to excel in delivering exceptional customer service. You will greet guests, schedule appointments, and serve as the liaison between customers and service technicians to ensure their needs are met with confidence.

You will provide accurate repair estimates, help manage expectations, and support the CSI program by maintaining communication and delivering high-quality service experiences.