Customer Experience Service Advisor — Automotive

#1 COCHRAN BUTLER COUNTY FORD; Butler (Butler County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Parental leave

401(k) with company match

Career growth opportunities

Job summary

#1 Cochran Butler County Ford is seeking a Service Advisor to own the customer experience in the service lane. You will greet customers, explain repairs, schedule service, and coordinate with technicians to ensure timely, accurate service.

You are a confident communicator with strong organizational skills and a team-first attitude. Join our award-winning dealership where growth and customer care are priorities.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to work on a team.
• Excellent time management skills.
• Fantastic communication skills with both internal and external customers.
• Professional and energetic work-style.
• Previous dealership service advisor experience a plus.

Responsibilities

• Oversee flow of the Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer experience and deliver a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Schedule service appointments using the scheduling system.
• Obtain customer history and vehicle data prior to arrival.
• Greet customers and document vehicle information clearly on repair orders.
• Advise customers on vehicle care and manufacturer specifications.
• Review Multi-Point Inspection and obtain authorization for repairs.
• Monitor progress and communicate changes in estimates or times to customers.

Skills

Organized

Teamwork

Time management

Communication

Energetic

Customer service

Job description

#1 Cochran Butler County Ford is seeking a Service Advisor to own the customer experience in the service lane. You will greet customers, explain repairs, schedule service, and coordinate with technicians to ensure timely, accurate service.

You are a confident communicator with strong organizational skills and a team-first attitude. Join our award-winning dealership where growth and customer care are priorities.