Automotive Service Advisor - Customer-First & Growth

Sun State Ford, Inc.; Orlando (FL); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Sun State Ford, Inc. is seeking a Service Advisor to greet customers, gather vehicle information, and schedule maintenance.

You will report symptoms accurately and recommend service based on vehicle age and history, while preparing cost estimates and ensuring clear communication with customers. Candidate should demonstrate an energetic personality, integrity, and strong computer skills, with a willingness to learn new technology.

Qualifications

• Prior experience at a Ford dealership is a plus.
• Ability to identify problems quickly and communicate clearly.
• Knowledge of automobiles and customer service excellence.
• Proven record of achieving exceptional customer satisfaction.
• Willingness to learn new programs and technology.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of labor and parts.
• Establish follow up time.
• Monitor progress of each vehicle and update customers frequently.
• Verify final invoice reconciles with work performed.
• Explain all completed work and charges to customers.

Skills

Problem solving

Automotive knowledge

Customer service

Energetic personality

Integrity

Computer skills

Tech adaptability

Positive attitude

Education

High school diploma or equivalent

Job description

Sun State Ford, Inc. is seeking a Service Advisor to greet customers, gather vehicle information, and schedule maintenance.

You will report symptoms accurately and recommend service based on vehicle age and history, while preparing cost estimates and ensuring clear communication with customers. Candidate should demonstrate an energetic personality, integrity, and strong computer skills, with a willingness to learn new technology.