Auto Service Advisor - Customer Experience & Growth

Tallahassee Ford; Tallahassee (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Market-leading pay with monthly bonus

Health and Dental Plans

401K with dealer matching

Paid holidays and vacation

Career development

Job summary

Tallahassee Ford Lincoln is seeking a Service Advisor in Tallahassee, FL to deliver an outstanding customer experience from check-in to final invoice. You will greet customers, collect vehicle information, explain symptoms, and guide them through recommended services with clear pricing and timelines.

The ideal candidate brings automotive dealership experience, a positive, can-do attitude, and the ability to multi-task in a fast-paced environment while building loyal customer relationships and a

Qualifications

• Customer-oriented with a positive attitude and ability to engage customers

Responsibilities

• Ensure customer has an excellent experience during visit
• Greet customers warmly and promptly
• Obtain customer and vehicle information and inspect vehicle at check-in
• Clearly report all vehicle symptoms as described by the customer
• Establish follow up time
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Engage customer to understand and approve recommended services and repair
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Positive attitude

Multi-tasking

Team player

Growth mindset

Loyal customer base development

Automotive dealership experience

Automotive service knowledge

Job description

Tallahassee Ford Lincoln is seeking a Service Advisor in Tallahassee, FL to deliver an outstanding customer experience from check-in to final invoice. You will greet customers, collect vehicle information, explain symptoms, and guide them through recommended services with clear pricing and timelines.

The ideal candidate brings automotive dealership experience, a positive, can-do attitude, and the ability to multi-task in a fast-paced environment while building loyal customer relationships and a