Service Advisor: Customer-First, Fast-Paced, Top Pay

J. Allen Toyota; Gulfport (MS); Sur place; USD 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision

401(k)

Paid time off & paid training

Life, accident & disability insurance

Career growth opportunities

Résumé du poste

J. Allen Automotive is seeking anExperienced Service Advisor to create an exceptional customer experience from arrival to departure. You will connect customers with the service team, communicate repair needs, and build trust through honest recommendations and transparent estimates.

The role emphasizes solving problems, maintaining CSI scores, and partnering with management to ensure a smooth, hassle-free visit in a fast-paced dealership environment.

Qualifications

• Customer service and communication skills required.
• Ability to thrive in a fast-paced automotive service environment.
• Willing to train the right candidate.

Responsabilités

• Welcome every customer with a friendly, professional attitude
• Listen to customer concerns and accurately communicate repair needs to technicians
• Provide repair and maintenance recommendations with honesty and integrity
• Prepare accurate estimates and explain services clearly
• Keep customers informed throughout the repair process
• Manage extended warranty claims when applicable
• Review completed repairs to ensure quality and accuracy
• Notify customers when their vehicles are ready and explain the completed work
• Handle customer questions and concerns with professionalism
• Partner with the Service Manager to resolve any issues
• Help maintain exceptional Customer Satisfaction Index (CSI) scores
• Follow dealership policies and procedures while delivering an outstanding experience

Connaissances

Customer service

Communication

Organizational

Multitasking

Team player

Description du poste

J. Allen Automotive is seeking anExperienced Service Advisor to create an exceptional customer experience from arrival to departure. You will connect customers with the service team, communicate repair needs, and build trust through honest recommendations and transparent estimates.

The role emphasizes solving problems, maintaining CSI scores, and partnering with management to ensure a smooth, hassle-free visit in a fast-paced dealership environment.