Automotive Service Advisor - Customer Experience Pro

Hiring Winners; Searcy (AR); On-site; USD 45,000 - 99,000; Full time

Benefits offered by this job

401(k)

Employee discount

Health insurance

Health savings account

Paid time off

Job summary

Hiring Winners is seeking a Service Advisor for an automotive dealership. You will welcome customers, schedule appointments and act as the liaison between customers and service technicians to ensure needs are met.

The role emphasizes strong communication, accurate cost estimates, upselling services with integrity, and maintaining high customer satisfaction through clear updates and follow-up.

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and clearly articulate repair needs to techs.
• Upsell recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adherence to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Maintain CSI scores in accordance with dealership standards.
• Schedules service appointments and collects necessary data prior to arrival.
• Greet customers in a timely, friendly manner.
• Provide a complete written cost estimate for labor and parts; establish promised time.
• Check progress of repair and obtain authorization for changes.

Skills

Communication skills

Reading comprehension

Sales experience

Education

High school diploma

Job description

Hiring Winners is seeking a Service Advisor for an automotive dealership. You will welcome customers, schedule appointments and act as the liaison between customers and service technicians to ensure needs are met.

The role emphasizes strong communication, accurate cost estimates, upselling services with integrity, and maintaining high customer satisfaction through clear updates and follow-up.