Automotive Service Advisor: Customer Experience Pro

Hiring Winners; Bossier City (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

Hiring Winners is seeking a Service Advisor - Automotive to greet customers, listen to repair needs, and act as the liaison between customers and service technicians. You will provide accurate estimates and ensure a smooth flow from drop-off to pick-up.

Compensation is based on experience and commensurate with Fortune 500 companies. The role emphasizes high-integrity, customer-first service and building strong CSI scores while upselling indicated services.

Responsibilities

• Attitude is everything-greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job description

Hiring Winners is seeking a Service Advisor - Automotive to greet customers, listen to repair needs, and act as the liaison between customers and service technicians. You will provide accurate estimates and ensure a smooth flow from drop-off to pick-up.

Compensation is based on experience and commensurate with Fortune 500 companies. The role emphasizes high-integrity, customer-first service and building strong CSI scores while upselling indicated services.