Automotive Service Advisor - Customer Experience Leader

Asbury Automotive Group; Boston, Northern (MA, KY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Paid training

Health insurance

401k with company match

Employee discounts

Job summary

Asbury Automotive Group is seeking a Service Advisor to welcome service customers, gather vehicle information, and upsell needed services. The role emphasizes delivering accurate estimates and maintaining strong customer rapport in a fast-paced dealership setting.

The advisor will communicate repair timelines, follow maintenance schedules, and ensure high customer satisfaction while supporting the service team and meeting CSI targets.

Qualifications

• Greet customers and obtain vehicle information in a timely manner.
• Actively promote and build rapport with customers.
• Advise on maintenance per manufacturer specifications.
• Generate and present complete repair estimates.
• Communicate repair completion times to customers and technicians.
• Pass pre-employment background and drug screening.

Responsibilities

• The Service Advisor greets customers and retrieves vehicle information.
• Promotes products and services to customers to enhance value.
• Advises on care and maintenance according to manufacturer specs.
• Delivers accurate repair estimates to customers.
• Sets expectations for repair completion and communicates with staff.
• Answers service calls and schedules appointments.
• Maintains customer satisfaction indexed in CSI targets.

Skills

Customer service

Communication

Sales

Phone skills

Computer skills

Job description

Asbury Automotive Group is seeking a Service Advisor to welcome service customers, gather vehicle information, and upsell needed services. The role emphasizes delivering accurate estimates and maintaining strong customer rapport in a fast-paced dealership setting.

The advisor will communicate repair timelines, follow maintenance schedules, and ensure high customer satisfaction while supporting the service team and meeting CSI targets.