Automotive Service Advisor - Customer Experience & Upsell

Drivelab Automotive Group; Chariton (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Matching

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Employee Purchase Program

Job summary

Drivelab Automotive Group is seeking a Service Advisor who excels in customer service and communication. You will greet guests, schedule appointments, and act as the liaison between customers and service technicians to ensure needs are met.

Responsibilities include translating repair needs, providing estimates, upselling services with integrity, and keeping customers informed throughout the service process. Strong CSI adherence and problem-solving are important in this role.

Qualifications

• Must have strong people skills and a professional demeanor.
• Ability to listen to customers and translate needs to the service team.
• Capable of upselling services with integrity and clarity.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Upsell additional services using low pressure, high integrity methods.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on repairs and inform customers of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure completion.
• Notify customers when vehicles are ready for pickup.
• Review repairs and costs with customers.
• Handle minor concerns and complaints.
• Maintain CSI scores per dealership standards.

Skills

Customer service

Communication

Sales skills

Problem solving

Job description

Drivelab Automotive Group is seeking a Service Advisor who excels in customer service and communication. You will greet guests, schedule appointments, and act as the liaison between customers and service technicians to ensure needs are met.

Responsibilities include translating repair needs, providing estimates, upselling services with integrity, and keeping customers informed throughout the service process. Strong CSI adherence and problem-solving are important in this role.