Service Advisor

Hiring Winners; Marshall (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Hiring Winners in Texas is seeking a Service Advisor for an automotive dealership. You will greet customers, schedule appointments, and act as the liaison between customers and service technicians to ensure needs are met.

The role emphasizes accurate cost estimates, clear communication, and maintaining high customer satisfaction through effective follow-up and service explanations.

Qualifications

• Experience in a customer-service environment.
• Ability to clearly articulate repair needs to technicians.
• Comfort with suggesting additional services in a low-pressure, honest manner.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and clearly articulate repair needs to techs.
• Upsell recommended/additional services with integrity.
• Provide accurate estimates of repair/maintenance costs.
• Follow up on repairs and keep customers informed of progress.
• Notify customers when vehicles are ready for pickup.
• Explain repairs and costs to customers.
• Maintain CSI scores per dealership standards.

Skills

Customer service

Communication

Problem-solving

Upselling

Tools

CRM software

Job description

Service Advisor - Automotive

Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service - someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

Job Responsibilities

• Attitude is everything- greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation is based on experience and commensurate with Fortune 500 companies.