Automotive Service Advisor: Customer Experience Lead

Family VW of Burleson; Keene (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Discount Program

Job summary

Family Car Group is seeking a Service Advisor who excels in customer service, greeting guests, and coordinating between customers and service technicians to ensure needs are met. You will be the welcoming face, scheduling appointments and handling inquiries with integrity.

You will provide accurate repair estimates, communicate progress to customers, upsell additional services, and help maintain CSI scores while upholding dealership policies.

Qualifications

• Must be able to greet guests and schedule appointments.
• Act as a liaison between customers and service technicians.
• Provide excellent customer service with integrity.

Responsibilities

• Greet service department customers promptly and courteously - attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Skills

Customer service

Communication

Scheduling appointments

Upselling

Job description

Family Car Group is seeking a Service Advisor who excels in customer service, greeting guests, and coordinating between customers and service technicians to ensure needs are met. You will be the welcoming face, scheduling appointments and handling inquiries with integrity.

You will provide accurate repair estimates, communicate progress to customers, upsell additional services, and help maintain CSI scores while upholding dealership policies.