Automotive Service Advisor - Customer Experience Pro

Group 1 Automotive; Austin (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay Plan

Medical, Dental, and Vision Insurance

Life and Disability Insurance

401(k) with Company Match

Paid Time Off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Job summary

Group 1 Automotive is seeking an Automotive Service Advisor in Austin to serve as the primary contact between customers and service teams. You will document vehicle service needs, recommend maintenance and repairs, and clearly communicate timelines and costs.

Growth opportunities exist within a high-volume, customer-centric environment. The role emphasizes building lasting relationships, delivering trusted guidance, and maintaining satisfaction through efficient workflows and proactive updates

Qualifications

• Previous Automotive Service Advisor experience required.
• Dealership experience strongly preferred.
• Excellent customer service, communication, and relationship-building skills.
• Strong sales aptitude with the ability to recommend maintenance and repairs needed.
• Positive attitude, professional appearance, and strong work ethic.
• Ability to multitask and perform in a fast-paced environment.
• Basic computer and technology skills.
• High School Diploma or equivalent required.

Responsibilities

• Greet customers promptly and professionally, ensuring an outstanding service experience from start to finish.
• Listen to customer concerns and accurately document vehicle service needs.
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
• Communicate repair recommendations, costs, and timelines clearly and effectively.
• Coordinate with technicians to ensure efficient workflow and timely vehicle delivery.
• Keep customers informed throughout the repair process.
• Review completed work with customers and explain services performed.
• Maintain strong customer relationships to encourage repeat and referral business.
• Consistently meet or exceed customer satisfaction and sales performance goals.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers, and business partners.

Skills

Customer service

Sales aptitude

Communication

Multitasking

Vehicle maintenance knowledge

Relationship-building

Education

High School Diploma or equivalent

Job description

Group 1 Automotive is seeking an Automotive Service Advisor in Austin to serve as the primary contact between customers and service teams. You will document vehicle service needs, recommend maintenance and repairs, and clearly communicate timelines and costs.

Growth opportunities exist within a high-volume, customer-centric environment. The role emphasizes building lasting relationships, delivering trusted guidance, and maintaining satisfaction through efficient workflows and proactive updates