Automotive Service Advisor — Fast-Paced, Customer-Driven

Group 1 Automotive, Inc.; Cedar Park (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay Plan

Medical, Dental, and Vision Insurance

Life and Disability Insurance

401(k) with Company Match

Paid Time Off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Job summary

Group 1 Automotive, Inc. is seeking Automotive Service Advisors for our Cedar Park, TX service locations. You will be the primary point of contact between customers and service department, greet customers, document service needs, and communicate estimates and timelines.

If you have previous service-advisor or dealership experience, strong communication and sales skills, and a professional appearance, we want to hear from you. Competitive benefits and career growth opportunities are offered.

Qualifications

• Previous Automotive Service Advisor experience required.
• “Previous dealership experience is strongly preferred.”
• Excellent customer service, communication, and relationship-building skills.
• Strong sales aptitude with the ability to recommend maintenance and repairs needed.
• Positive attitude, professional appearance, and strong work ethic.
• Ability to multitask and perform in a fast-paced environment.
• Basic computer and technology skills; goal-oriented with a desire to achieve objectives.
• High School Diploma or equivalent required.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Greet customers promptly and professionally, ensuring an outstanding service experience.
• Listen to customer concerns and accurately document vehicle service needs.
• Recommend maintenance and repair services based on manufacturer guidelines and inspections.
• Communicate repair recommendations, costs, and timelines clearly.
• Coordinate with technicians to ensure efficient workflow and timely vehicle delivery.
• Keep customers informed throughout the repair process.
• Review completed work with customers and explain services performed.
• Maintain strong customer relationships to encourage repeat and referral business.
• Meet or exceed customer satisfaction and sales performance goals.
• Demonstrate behaviors consistent with Group 1’s values in all interactions.

Skills

Automotive service advisor experience

Dealership experience

Customer service skills

Communication skills

Sales aptitude

Multitasking

Computer skills

Tech literacy

Professional appearance

Work ethic

Driver's license

Goal oriented

Education

High School Diploma or equivalent

Tools

None specified

Job description

Group 1 Automotive, Inc. is seeking Automotive Service Advisors for our Cedar Park, TX service locations. You will be the primary point of contact between customers and service department, greet customers, document service needs, and communicate estimates and timelines.

If you have previous service-advisor or dealership experience, strong communication and sales skills, and a professional appearance, we want to hear from you. Competitive benefits and career growth opportunities are offered.