Automotive Service Advisor | Customer Care & Growth

Group 1 Automotive; Austin (TX); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Competitive Pay Plan

Medical, Dental, and Vision Insurance

Life and Disability Insurance

401(k) with Company Match

Paid Time Off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Résumé du poste

Group 1 Automotive is seeking automotive service advisors to join our high-performing service teams. You will be the primary contact between customers and the service department, build lasting relationships, and guide vehicle maintenance with confidence.

This fast-paced role rewards strong customer service and sales skills. Join Group 1 Automotive to contribute to outstanding customer experiences across our Austin-area locations, with competitive pay and comprehensive benefits.

Qualifications

• Previous Automotive Service Advisor experience required.
• Previous dealership experience is strongly preferred.
• Excellent customer service, communication, and relationship-building skills.
• Strong sales aptitude with the ability to recommend maintenance and repairs needed.
• Positive attitude, professional appearance, and strong work ethic.
• Ability to multitask and perform in a fast-paced environment.

Responsabilités

• Greet customers promptly and professionally, ensuring an outstanding service experience from start to finish.
• Listen to customer concerns and accurately document vehicle service needs.
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
• Communicate repair recommendations, costs, and timelines clearly and effectively.
• Coordinate with technicians to ensure efficient workflow and timely vehicle delivery.
• Keep customers informed throughout the repair process.
• Review completed work with customers and explain services performed.
• Maintain strong customer relationships to encourage repeat and referral business.
• Consistently meet or exceed customer satisfaction and sales performance goals.

Connaissances

Customer service

Communication

Relationship-building

Sales aptitude

Formation

High School Diploma or equivalent

Outils

Basic computer skills

Description du poste

Group 1 Automotive is seeking automotive service advisors to join our high-performing service teams. You will be the primary contact between customers and the service department, build lasting relationships, and guide vehicle maintenance with confidence.

This fast-paced role rewards strong customer service and sales skills. Join Group 1 Automotive to contribute to outstanding customer experiences across our Austin-area locations, with competitive pay and comprehensive benefits.