Automotive Service Advisor - Customer-Focused, Growth-Driven

Group 1 Automotive, Inc.; Austin (TX); Sur place; USD 42 000 - 58 000; Plein temps

Avantages offerts par ce poste

Competitive Pay Plan

Medical, Dental, and Vision Insurance

Life and Disability Insurance

401(k) with Company Match

Paid Time Off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Résumé du poste

Group 1 Automotive, Inc. is looking for Automotive Service Advisors to join our high-performing service teams in Austin, TX.

You will be the primary contact between customers and the service department, building lasting relationships and guiding customers through vehicle maintenance and repairs with clear, trusted advice. We value customer-focused professionals with strong communication, sales instincts, and a proactive approach.

Qualifications

• Previous Automotive Service Advisor experience is required.
• Previous dealership experience is strongly preferred.
• Excellent customer service, communication, and relationship-building skills.
• Strong sales aptitude with the ability to recommend maintenance and repairs needed.
• Positive attitude, professional appearance, and strong work ethic.
• Ability to multitask and perform in a fast-paced environment.
• Basic computer and technology skills.
• Goal-oriented with a desire to achieve performance objectives.
• High School Diploma or equivalent required.
• Valid driver's license and acceptable driving record.

Responsabilités

• Greet customers promptly and professionally, ensuring an outstanding service experience from start to finish.
• Listen to customer concerns and accurately document vehicle service needs.
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
• Communicate repair recommendations, costs, and timelines clearly and effectively.
• Coordinate with technicians to ensure efficient workflow and timely vehicle delivery.
• Keep customers informed throughout the repair process.
• Review completed work with customers and explain services performed.
• Maintain strong customer relationships to encourage repeat and referral business.
• Consistently meet or exceed customer satisfaction and sales performance goals.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers, and business partners.

Connaissances

Customer service

Sales aptitude

Computer skills

Driver's license

Automotive service advisor experience

Formation

High School Diploma or equivalent

Description du poste

Group 1 Automotive, Inc. is looking for Automotive Service Advisors to join our high-performing service teams in Austin, TX.

You will be the primary contact between customers and the service department, building lasting relationships and guiding customers through vehicle maintenance and repairs with clear, trusted advice. We value customer-focused professionals with strong communication, sales instincts, and a proactive approach.