Automotive Service Advisor & Customer Champion

Paycom - ATS; Austin (TX); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Dental Insurance

Life Insurance

Medical Insurance

401k matching

Paid Time Off

Job summary

Continental Automotive Group in Austin, TX seeks a Service Advisor to act as the primary liaison between the Service Department and customers. You will greet guests, gather vehicle data, review repair history, estimate costs, and keep customers informed about progress and timelines.

You'll promote labor and parts sales, ensure accurate invoicing, and deliver outstanding service. This position offers competitive pay, bi-weekly payroll, full benefits, and opportunities for growth within a dynamic

Qualifications

• Genuine desire to help customers and resolve issues.
• Ability to clearly explain maintenance and repair recommendations.
• Strong interpersonal and phone etiquette.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Review vehicle history and recalls as needed.
• Prepare cost estimates for labor and parts and secure customer approval.
• Promote service and parts sales while maintaining accurate invoicing.
• Monitor vehicle status and update customers on progress.

Skills

Customer service

Upselling

Communication

Cash handling

Job description

Continental Automotive Group in Austin, TX seeks a Service Advisor to act as the primary liaison between the Service Department and customers. You will greet guests, gather vehicle data, review repair history, estimate costs, and keep customers informed about progress and timelines.

You'll promote labor and parts sales, ensure accurate invoicing, and deliver outstanding service. This position offers competitive pay, bi-weekly payroll, full benefits, and opportunities for growth within a dynamic