E-Sales Agent - Autobahn Motors

Sonic Automotive; Belmont (CA); Presencial; USD 70 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical coverage

Dental/Vision

Life insurance

401(k) match

PTO & parental leave

Training & development

Collaborative culture

Resumo da oferta

Autobahn Motors, part of Sonic Automotive, is seeking an E-Sales Agent in Belmont, CA to engage customers seeking to buy new or pre-owned vehicles. You will respond to internet inquiries and calls, schedule appointments, and drive showroom traffic with a premium customer experience.

You’ll use lead management tools and CRM to manage initial guest engagement, learn all products and incentives, and report to Traffic or Sales management. Compensation includes hourly pay plus commissions.

Qualificações

• Minimum 1 year call center or sales focused experience.
• Able to set priorities, multi-task, and achieve goals.
• Excellent verbal and written communication skills.
• Proficient with computers and CRM software.

Responsabilidades

• Answer inbound phone calls, internet inquiries, and chats.
• Provide guests with timely, relevant responses to questions.
• Facilitate providing guests price and purchasing information.
• Provide payment options and quotes.
• Generate sales and acquisition appointments.
• Maintain follow-up with all active guests and KPIs.

Conhecimentos

Customer service

Communication

Phone skills

Time management

Multitasking

Relationship building

Ferramentas

CRM software

Lead management tools

Descrição da oferta de emprego

At Autobahn Motors, part of the Sonic Automotive family, you’ll discover the tools, support, and opportunities needed to build and advance your career. With over 100 dealerships nationwide, Sonic Automotive is committed to more than just selling vehicles—we’re dedicated to helping you succeed and investing in your long-term growth. Explore what a rewarding future with Sonic Automotive, Inc, could look like!

Salary: $75,000 to $150,000

Job Description

The E-Sales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The E-Sales Agent’s responsibility is to deliver premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance, and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

If applicable, the E-Sales Agent will report to the Traffic Manager, or Sales Manager. Compensation is tied to appointment and sales performance.

Responsibilities

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Qualifications

• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast-paced environment
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

Additional Requirements

• Valid driver’s license with an acceptable driving record
• Must be legally authorized to work in the United States
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening

Additional Information

Compensation

• $70,000 to $150,000
• Hourly plus commission

(The E-Sales Agent Position has a Pay Scale consisting of the following elements and ranges. Wages include a hourly pay plus commission. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit).

Schedule

• Full Time
• Monday through Sunday availability

What We Offer

• Comprehensive benefits package, including medical, dental, and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth
• A collaborative, performance-driven work environment

Learn more: https://jobs.sonicautomotive.com/benefits

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We’re transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.