Auto Service Appointment Pro

Mccords Vancouver Auto Center Inc; Vancouver (WA); On-site; USD 26,000 - 33,000; Full time

Job summary

Paycom - ATS is seeking a detail-oriented Appointment Setter to join our call center team. You will answer inbound and outbound calls, schedule appointments, and present products over the phone to valued guests.

The role demands excellent time management, strong communication, and a professional demeanor. You will work with ShopKey and internal teams to ensure accurate data and effective scheduling, with a focus on quality customer service.

Qualifications

• 2+ years of appointment scheduling experience.
• Strong communication and listening skills.
• Attention to detail and accuracy.

Responsibilities

• Answer inbound calls and respond to voicemails within the hour.
• Schedule a minimum of 22 appointments daily.
• Conduct outbound calls after 9 am daily.
• Present and upsell products at least 10 times monthly.
• Triage scheduling for Express, Repair, Rental, and Reconditioning teams.
• Verify and update client information as needed.

Skills

Multitasking

Customer service

Phone etiquette

Communication

Time management

Education

High school diploma or equivalent

Tools

MS Office Suite

ShopKey

Job description

Paycom - ATS is seeking a detail-oriented Appointment Setter to join our call center team. You will answer inbound and outbound calls, schedule appointments, and present products over the phone to valued guests.

The role demands excellent time management, strong communication, and a professional demeanor. You will work with ShopKey and internal teams to ensure accurate data and effective scheduling, with a focus on quality customer service.