Automotive Service Concierge

Paycom - ATS; Ridgeland (MS); On-site; USD 38,000 - 54,000; Full time

Job summary

Paycom - ATS is seeking a service advisor to act as the liaison between auto clients and technicians. You will greet customers, listen to issues, explain repairs, and schedule maintenance. You will prepare estimates, manage repair orders, and ensure customer satisfaction through clear communication and follow-up.

The role emphasizes proficiency with repair-order software, organizational skills, and a friendly, professional approach to interacting with customers and staff.

Qualifications

• IND A high school diploma or equivalent is generally required.
• Some positions may prefer or require a bachelor's degree or extensive service advising experience.
• Automotive knowledge is crucial.
• Communication skills are necessary for customer and team interactions.
• Strong customer service and interpersonal abilities are essential.
• Proficiency with computers and repair-order software is often needed.
• Good organizational skills help manage multiple tasks and records.

Responsibilities

• Greet customers, listen to vehicle issues, and explain necessary repairs in clear terms.
• Schedule appointments, process repair orders, and coordinate between customers and technicians.
• Provide cost estimates and obtain approval for repairs.
• Communicate technicians findings back to customers clearly.
• Ensure customers have a positive experience and address complaints professionally.
• Handle paperwork, maintain customer records, and process payments.

Skills

Automotive knowledge

Communication skills

Customer service

Organizational skills

Technical skills

Education

High school diploma or equivalent

Bachelor's degree

Job description

Paycom - ATS is seeking a service advisor to act as the liaison between auto clients and technicians. You will greet customers, listen to issues, explain repairs, and schedule maintenance. You will prepare estimates, manage repair orders, and ensure customer satisfaction through clear communication and follow-up.

The role emphasizes proficiency with repair-order software, organizational skills, and a friendly, professional approach to interacting with customers and staff.