Patient Access & Scheduling Specialist

Paycom - ATS; Forest Hills (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom - ATS in the United States seeks a detail-oriented Front Desk professional to check patients in and out, schedule all appointment types, collect copays, verify insurance, and file claims in the EHR. You will answer calls, manage messages, and support safe, efficient clinic operations.

You will coordinate referrals and pre-authorizations, maintain charts, and communicate clearly with patients and staff.

Qualifications

• High School Diploma or equivalent required.
• Two years of college desired.
• Spanish language skills preferred.
• Experience in patient scheduling and front desk operations is a plus.
• Familiarity with medical office terminology and HIPAA basics is helpful.

Responsibilities

• Check patients in and out accurately and efficiently.
• Schedule all appointment types and manage calendar conflicts.
• Collect copays and balances; verify insurance cards and eligibility; file claims in the EHR.
• Answer incoming calls to the Front Desk Hunt Group and respond to portal inquiries.
• Process referrals and prepare necessary paperwork for clinicians; maintain chart integrity.

Skills

English proficiency

Customer service

Spanish preferred

Multitasking

Medical office terminology

Education

High School Diploma or equivalent

Two years of college (desired)

Tools

EHR software

Phone systems

Job description

Paycom - ATS in the United States seeks a detail-oriented Front Desk professional to check patients in and out, schedule all appointment types, collect copays, verify insurance, and file claims in the EHR. You will answer calls, manage messages, and support safe, efficient clinic operations.

You will coordinate referrals and pre-authorizations, maintain charts, and communicate clearly with patients and staff.