Auto Insurance Customer Care Specialist

Geico; New York (NY); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Health benefits Day 1

Paid time off

401(k) with match

Tuition assistance

Job summary

GEICO is seeking an Auto Customer Service Representative in Getzville, NY. The role focuses on guiding policyholders through coverage needs, handling billing inquiries, and delivering world-class service in a full-time position.

Responsibilities include managing calls, answering questions, and offering product knowledge. The role emphasizes empathy, strong communication, and the ability to resolve issues while supporting customer satisfaction.

Qualifications

• Experience in high-volume call centers with KPIs.
• Strong communication and listening skills; empathetic.
• Able to multitask and prioritize across platforms.

Responsibilities

• Handle incoming calls and messages from customers.
• Address billing questions and policy updates.
• Provide recommendations and cross-sell where appropriate.
• Resolve issues to ensure a positive experience for policyholders.

Skills

Call center experience

Customer service

Empathy

Multitasking

Education

High School Diploma or GED

College degree preferred

Job description

GEICO is seeking an Auto Customer Service Representative in Getzville, NY. The role focuses on guiding policyholders through coverage needs, handling billing inquiries, and delivering world-class service in a full-time position.

Responsibilities include managing calls, answering questions, and offering product knowledge. The role emphasizes empathy, strong communication, and the ability to resolve issues while supporting customer satisfaction.