Auto Insurance Customer Care Specialist

GEICO; Fredericksburg (VA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health and wellness benefits starting

Accrue Paid Time Off immediately

13 paid holidays annually

401(k) with up to 6% match

Upfront tuition assistance program

Job summary

GEICO is seeking a Customer Service Representative (Auto) in Fredericksburg, VA. You will guide policyholders through coverage changes, answer billing inquiries, and provide world-class service in an on-site office setting.

Qualifications include 1 year of customer-facing experience, a high school diploma or GED, and licensing preferences. The role emphasizes empathy, communication, and problem-solving in a high-volume environment.

Qualifications

• Minimum of 1 year of customer-facing experience required; 3+ years preferred.
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.

Responsibilities

• Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Problem Resolution: Resolve customer concerns, ensuring a positive experience.
• Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
• Meaningful Impact: Enhance customer satisfaction through meaningful interactions.

Skills

Customer service

Communication

Problem solving

Empathy

Multitasking

Attention to detail

Education

High School Diploma or GED

College degree preferred

Job description

GEICO is seeking a Customer Service Representative (Auto) in Fredericksburg, VA. You will guide policyholders through coverage changes, answer billing inquiries, and provide world-class service in an on-site office setting.

Qualifications include 1 year of customer-facing experience, a high school diploma or GED, and licensing preferences. The role emphasizes empathy, communication, and problem-solving in a high-volume environment.