Auto Insurance Support Specialist – Flexible Schedule

Geico; Poway (CA); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Health benefits starting Day 1

401(k) with match

Tuition assistance

Job summary

GEICO in Poway, CA is hiring an Auto Customer Service Representative to guide policyholders through coverage needs, answer billing questions, and provide world-class service. You’ll handle inbound calls, resolve issues, and look for cross-sell opportunities.

Minimum 1 year of customer-facing experience; active license preferred. The role starts with in-office training, then up to 80% on-site and 20% off-site.

Qualifications

• 1 year of customer-facing experience required; 3+ years preferred.
• Active Personal Lines or Property & Casualty license preferred.
• High School Diploma or GED required; College degree preferred.

Responsibilities

• Handle inbound calls, messages, and billing questions; update policies.
• Resolve customer concerns and provide accurate information.
• Identify cross-selling opportunities and offer appropriate products.

Skills

Customer service

Interpersonal skills

Problem solving

Empathy

Education

High School Diploma or GED

Job description

GEICO in Poway, CA is hiring an Auto Customer Service Representative to guide policyholders through coverage needs, answer billing questions, and provide world-class service. You’ll handle inbound calls, resolve issues, and look for cross-sell opportunities.

Minimum 1 year of customer-facing experience; active license preferred. The role starts with in-office training, then up to 80% on-site and 20% off-site.